WP NET creates backups of customer data automatically each night. This article summarises these backup procedures, their storage locations and retention periods.
Managed WordPress (shared-server)
The following backup policy applies to Managed WordPress MWP2 servers only.
Plesk Panel Backups - All Files and Databases
Plesk Panel backups are incremental. A full backup is taken every 7 days, followed by 6 incremental backups. Two complete backups are stored, meaning that available backups vary from a minimum of 7 days, up to 14 days.
Automated Plesk Panel backups do not count towards your total disk space allocation for your hosting account. User-generated Plesk Panel backups do count towards your total disk space allocation.
- Run - at approximately 12am each day.
- Retained - for a minimum of 7 days (up to 14 days).
- Stored - in a secure repository on the server.
- Restoration - available on demand from the Plesk Panel Backup Manager.
IMPORTANT: Backup .zip, .gz and .tmp files located under your webroot are excluded from the automated Plesk Panel backups. They are not excluded from user-generated Plesk Panel backups, unless you specify it in the backup settings.
Database-only Backups
These are generated by a custom program running on the server. All customer MySQL databases are included.
- Run - at approximately 2am each day.
- Retained - for 120 days.
- Stored - locally, then sent (via HTTPS) to a secure Amazon S3 repository and stored using AES256 encryption. The local copies are then deleted.
- Restoration - customers must open a support ticket to request a database backup restoration.
Managed Server
The following backup policy applies to Managed Servers only.
Server Image Backups
These are generated by our Cloud Server management system and is a complete snapshot image of the entire server (operating system, all software, databases and content). The default is for a single image backup retention, recycled each day. Customers can upgrade to add more backup retentions.
- Run - between 6pm - 6am (backup time varies to spread load across the network)
- Retained - 1 day (default), upgradable as a configurable option.
- Stored - in a secure repository off server.
- Restoration - customers must open a support ticket to request a server image backup restoration. A NZD$30 restoration fee applies.
For on-demand backups of individual websites on a Managed Cloud server, we recommend using a WordPress backup plugin, such as BackupBuddy. WP NET can provide a complimentary copy of BackupBuddy to all WP NET customers, just open a support ticket and we will install BackupBuddy for you.
In the future, we plan to release a custom CLI backup solution for Managed Servers, which will allow customers to perform on-demand backup and restoration of Manged Server websites.
Database-only Backups
These are generated by a custom program running on the server. All customer MySQL databases are included *.
- Run - at approximately 2am each day.
- Retained - for 120 days.
- Stored - locally, then sent (via HTTPS) to a secure Amazon S3 repository and stored using AES256 encryption. The local copies are then deleted.
- Restoration - customers must open a support ticket to request a database backup restoration.
* Automated database backups on Managed Servers include all databases, regardless of whether the site is enrolled in the Managed WordPress support service or not.
