Cancelling a Service

Cancellation of a service must be completed online, using My WP NET. Cancellation requests received via email or telephone will not be actioned.

To cancel a service:

  1. Go to Products & Services
  2. Click into the row for the service you wish to cancel
  3. Click Request Cancellation
  4. Complete the cancellation reason
  5. Select a Cancellation Type
  6. Click Request Cancellation

You will receive email confirmation of your cancellation request and updates as the cancellation is processed.

Note that if your service is due for renewal within a certain number of days, it will not be possible to cancel the service. Please see our Terms and Conditions of Service for details.


If you have any questions regarding cancellation, please open a support ticket and also refer to our Terms and Conditions of Service.

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