We accept payment for our services by the following methods:
Credit / Debit Card (Stripe)
Credit and debit card payments are processed by Stripe, a fully PCI-compliant, secure payment gateway.
Stripe is a secure, remote service for storing and processing credit card payments from our customers. When you pay an invoice using 'Credit / Debit Card' payment, you will have the option of storing your card details for future billing.
Once you have saved a credit card to your account, future invoices will be captured from the card on the invoice due date. Card details are sent directly to Stripe and are not stored on WP NET's servers.
You can view and update your credit card details at any time on the Payment Methods page.
Complete credit card details are not stored by WP NET — a secure "tokenised" system is used and all details are encrypted and securely transmitted to Stripe for processing. Only the last four digits and the expiry date are stored in WP NET's systems.
The WP NET website and all communications with Stripe's servers is encrypted using SSL / TLS technology.
Note: A Stripe Card Fee applies to all credit & debit card payments of NZD$100 or more. The Stripe Card Fee is 2.7% + $0.30.
Direct Debit (GoCardless)
You can set up a direct debit authority so payment can be taken directly from your NZ bank account. Direct Debit processing is provided by GoCardless.
You cannot set up a Direct Debit authority in advance. You can only do this at Checkout, or when paying an invoice.
Once you have set up a Direct Debit authority (GoCardless calls this a "payment mandate"), future invoices will be paid directly from your account on (or soon after) the invoice due date.
The WP NET website and all communications with GoCardless' servers is encrypted using SSL / TLS technology.
Note: There is no payment processing fee applied for payments made via GoCardless.
Change Payment Method
Change Payment Method During Payment
While paying an invoice online, simply change the Payment Method, then click Pay Now (Stripe) or Setup Mandate for Payment (GoCardless) and follow the instructions.
Change Default Payment Method
To change your Default payment method and have it apply from your next invoice:
- Go to your Account Details page
- In the Billing Address section, change the Payment Method
- Click Save Changes
Change to Credit / Debit Card (Stripe)
- If you have a card saved to your account, the Default card will be used for the next invoice payment.
- If you do not have a saved card, go to Payment Methods and add one.
Change to NZ Bank Direct Debit (GoCardless)
- If you have a previous GoCardless Payment Mandate set up, it will be used for the next invoice payment.
- If you do not have an existing Payment Mandate:
- View an Unpaid invoice and click Setup Mandate for Payment
- If you do not have an Unpaid invoice, you will need to wait until your next invoice is created and return to step 1
Note: If a GoCardless or Stripe invoice has been submitted for payment at the time you change payment method, the change will apply from your next invoice.
Bank Direct Deposit
As of July 1 2023, we do not support Bank Direct Deposit payments (except by prior arrangement). If you make a payment directly to our bank account, it may be rejected.
Instead, please use the NZ Bank Direct Debit (GoCardless) option as detailed above.
For cases where manual direct debit has been authorised, our bank details will be included on your invoice.
For international transactions, additional bank details may be required:
ASB SWIFT Code/BIC: ASBBNZ2A
Bank Name: ASB Bank, Auckland, New Zealand
ASB St Lukes Branch
Shop 424/425, Westfield Shopping Mall
St Lukes Road
Mount Albert
Auckland 1025
PayPal
As of 26 August 2019, PayPal payments are no longer supported.
If you have any questions about billing, making payments or need any assistance, please open a support ticket.
